NexDesk

Services and packages

Two service lines, three packages each. Start with what you need today and step up as you grow.

Personal & executive assistants

PA / EA service packages

When you're balancing meetings, travel, emails and the dozens of personal tasks that pile up every day, it's easy to feel stretched too thin. Tasks that seem small on their own add up to hours of lost productivity every week. This is why you should outsource these functions to NexDesk.

We drive your business forward, clear backlogs and protect your time by handling your essential administrative operations.

Examples of what we handle

  • Managing email inboxes and drafting correspondence
  • Calendar and diary management
  • Meeting coordination and minute taking
  • Data entry and document preparation
  • Invoicing and administrative support
  • CRM and database management
  • Internet research and reporting
  • Sales and customer service

Our personal virtual assistants are deeply screened and vetted so they can handle more sophisticated tasks. The best are then trained in the most advanced techniques, to ensure productivity and deliver value for money.

You always have a trained backup virtual assistant in case of emergencies, and we guarantee satisfaction.

Choose a package

Basic PA

Start-ups, professional individuals, entrepreneurs, freelancers and small business owners.

  • Email management
  • Calendar management
  • Appointment scheduling
  • Reminder management
  • Daily and weekly reports
  • Follow-ups
  • Restaurant, hotel and flight reservations
  • Gift sourcing

Professional EA

CEOs, senior managers, executives and growing businesses.

Everything in Basic PA, plus:

  • Meeting scheduling
  • Presentation preparation
  • Report preparation
  • Task and project tracking (remotely)

Working hours

  • Monday to Friday, 8 am – 6 pm
  • Saturday, 8 am – 2 pm
Book this package

Premium EA

International business owners, CEOs, busy executives and established businesses.

Everything in Professional EA, plus:

  • Event planning and coordination supervision
  • Vendor sourcing
  • Product sourcing
  • Team coordination and supervision
  • Personal errands management (virtually where possible, physically if needed)
  • Emergency 24-hour access

Working hours

  • Monday to Friday, 8 am – 6 pm
  • Saturday, 8 am – 2 pm
Book this package

Sales & customer service

Sales and customer service packages

We deliver top-notch customer service through a dedicated, experienced virtual assistant who handles support across every channel, increasing retention and reducing turnaround time on support tasks.

Our sales and customer service packages provide professional, reliable support that improves your customer experience and streamlines your sales process. Whether you need help responding to enquiries, managing orders or following up with leads, our virtual assistants act as an extension of your business, so you can focus on growth while we handle the day-to-day customer interactions.

Examples of what we handle

  • Responding to customer enquiries
  • Processing orders, returns and refunds
  • Lead generation and sales follow-ups
  • Appointment booking and diary management
  • CRM updates and customer record management
  • Complaint resolution and customer support
  • Customer satisfaction follow-ups

Choose a package

Essential

Small businesses and start-ups.

  • Receive calls
  • Respond to customer emails, SMS and WhatsApp (3 channels)
  • Answer customer order enquiries
  • Respond to FAQs
  • Daily inbox management
  • Handle customer complaints
  • Daily customer service report
  • Send invoices and quotations

Professional

Growing businesses and businesses with consistent daily enquiries.

  • Receive calls
  • Respond to customer emails, SMS, Instagram and WhatsApp (4 channels)
  • Answer customer order enquiries
  • Respond to FAQs
  • Daily inbox management
  • Daily customer service report
  • Prepare invoices and quotations
  • Follow up on service delivery

Working hours

  • Monday to Friday, 9 am – 7 pm
  • Saturday, 9 am – 3 pm
Book this package

Elite

Established businesses, executives, CEOs and businesses with high customer volume.

Everything in Professional, plus:

  • Full customer support across all communication channels
  • Customer retention strategy
  • Complaint resolution management
  • Attend online vendor and stakeholder meetings
  • Prepare an end-of-month sales report
  • Negotiate prices where necessary and follow up your leads
  • Social media account management

Working hours

  • Monday to Friday, 8 am – 8 pm
  • Saturday, 9 am – 3 pm
Book this package

Not sure which package fits?

Book a free consultation to talk through your workload and find the package that fits. Services begin once terms are agreed and advance payment is received; the minimum contract is 6 months. Read the terms.

Ready to hand over the admin?

Book a free consultation and we'll help you choose the right package.

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